Privacy Policy

1. Introduction

At Tixty ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Services").

We are a company registered in Nepal and comply with applicable data protection laws. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Data

Personal data refers to any information that identifies or can be used to identify you. We may collect the following personal data:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address, transaction history
• Profile Information: Profile picture, bio, preferences
• Communication Data: Messages, feedback, support tickets

2.2 Usage Data

We may also collect information about how you access and use our Services, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Clickstream data and interaction with our Services
• Server usage statistics and performance metrics

3. How We Collect Information

We collect information through various methods, including:

• Direct Interactions: Information you provide when creating an account, subscribing to our Services, filling out forms, or communicating with us
• Automated Technologies: Cookies, server logs, and similar technologies that automatically collect information when you use our Services
• Third Parties: We may receive information about you from third-party service providers, such as payment processors or analytics providers

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Responding to your requests, questions, and feedback
• Sending administrative information, such as updates, security alerts, and support messages
• Sending marketing communications, if you have opted in to receive them
• Monitoring and analyzing trends, usage, and activities in connection with our Services
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Complying with legal obligations

5. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service
• Business Partners: Companies with whom we partner to offer joint promotional offers or related products and services
• Legal Requirements: When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In accordance with Nepalese data protection standards and international best practices, we maintain physical, electronic, and procedural safeguards to protect your personal data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request copies of your personal data
• Rectification: The right to request that we correct inaccurate or incomplete information
• Erasure: The right to request that we delete your personal data in certain circumstances
• Restriction: The right to request that we restrict the processing of your personal data
• Data Portability: The right to request that we transfer your personal data to another organization or directly to you
• Objection: The right to object to our processing of your personal data

To exercise any of these rights, please contact us at privacy@tixty.gg.

9. International Data Transfers

As a company based in Nepal, we may transfer your personal data to countries outside your country of residence. When we transfer personal data internationally, we take appropriate safeguards to ensure that your personal data receives an adequate level of protection.

By using our Services, you consent to the transfer of your personal data to Nepal and other countries where we operate or engage service providers.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at privacy@tixty.gg.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services before the changes become effective. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tixty
Kathmandu, Nepal
Email: privacy@tixty.gg

4. Payment Information

When you top up your account, we collect payment information necessary to process your transaction. This may include:

• Credit or debit card details
• Bank account information for direct transfers
• PayPal or other payment service provider information
• Billing address
• Transaction history

4.1 How We Use Payment Information

We use your payment information to:

• Process account top-ups and credit purchases
• Verify your identity to prevent fraud
• Maintain records of transactions as required by Nepalese financial regulations
• Process refunds when applicable
• Communicate with you about your account balance, usage, and billing

4.2 Payment Data Security

We do not store complete credit card information on our servers. All payment processing is handled by secure, PCI-compliant payment processors. We implement appropriate security measures to protect the payment information we do store, such as transaction records and account balances.

4.3 Retention of Payment Information

We retain payment transaction records for a period of 7 years as required by Nepalese financial regulations and tax laws. This information is kept secure and is only accessible to authorized personnel for accounting and tax compliance purposes.